If a transaction fails or is declined, no amount is settled to the merchant. Any debited amount is usually reversed automatically by the issuing bank within 5–10 business days.

In case of duplicate charges caused by a system error, merchants must report the issue within 7 business days. Rapid Gateway will assist in initiating a reversal as per banking and payment network rules.

Setup, onboarding, integration, and service fees are non-refundable as they cover technical setup, compliance verification, and operational costs.

Chargebacks and disputes are governed by the rules of respective banks and payment networks. Dispute handling fees, if applicable, are non-refundable.

Approved refunds or reversals typically take between 5 and 15 business days, depending on the issuing bank and payment network.

Rapid Gateway reserves the right to update or modify this Refund Policy at any time. Changes take effect immediately upon publication.

For refund-related queries, please contact:

Email: contact@rrapidpay.pk