If a transaction fails or is declined, no amount is settled to the merchant. Any debited amount is typically reversed automatically by the issuing bank within 5–10 business days, depending on the customer’s bank.

In case of duplicate charges caused by a system error, merchants must report the issue within 7 business days. Upon verification, Rapid Gateway will assist in initiating a reversal in accordance with banking and payment network rules.

Setup, onboarding, and integration fees are non-refundable as they cover technical setup, compliance checks, and operational resources.

Subscription or recurring service fees are non-refundable once the billing cycle has started. Cancellation prevents future billing but does not entitle the merchant to a refund for the current cycle.

Chargebacks and disputes are governed by the rules of banks and payment networks. Rapid Gateway may apply dispute or chargeback handling fees, which are non-refundable. Merchants must provide required documentation within the specified timelines.

Refunds or reversals typically take between 5 and 15 business days, depending on the issuing bank and payment network.

Rapid Gateway is not liable for delays caused by banks or payment networks, incorrect customer details provided by merchants, or losses resulting from fraud or merchant policy violations.

Rapid Gateway reserves the right to update or modify this refund policy at any time. Changes take effect immediately upon publication on the platform.

For refund-related queries or assistance, merchants may contact:

Email: contact@rapidpay.pk